Frequently Asked Questions

Please read our FAQ

Can i reserve and item to buy later?
At the moment we do not provide a holding service at our website, but you can add the product to your own private wishlist by clicking on the heart icon.
How will i know my order has been received?
After your purchase has been made you will receive a confirmation e-mail. This does not mean that your order has been shipped. Your order will be accepted and dispatched once your credit card and address details have been verified. We will send you and email once the order has been processed.
How much will i be charged for shipping?
Shipping costs are calculated based on the size, weight and destination of your order. From time to time we offer promotional shipping rates. For details on these rates, please refer to the promotional banners and newsletters. Click here to check out our shipping rates.
Wich payment methods are accepted in the online shop?
You can pay by bank transfer or paypal (only for orders placed outside Portugal).
Can the payment be made with a currency other than euros?
At the moment, you can only purchase MUSIC GIFT products in Euros. You can however use paypal.
Will an invoice be issued with my order?
Yes. All the orders are sent with an invoice.
How long will it be before i receive my order?
Once your payment details have been verified and approved, we will ship your order with the service you have selected. You can keep track of your order here.
Will my personal information be kept private?
We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your information without your authorisation. Please e-mail if you have a problem with the order.
What is your cancelation policy?
You can read our cancelation policy here following this link.
Cost of phone calls
calls made to the number +351 227313335 are to the national fixed network (Portuguese)


Phone: +351 227 313 336 (called Portuguese fixed network)

Address: Praceta Soeiro Pereira Gomes, 76

4500-216 Espinho | Portugal

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Also available in: Portuguese (Portugal)