Cancelation Policy

Right to Cancel:

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us

Paleta dos Sons, lda

Praceta Soeiro Pereira Gomes, 76

4500-216 Espinho | Portugal

Tel.: +351 22 7313336

of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the bellow model calcellation form,  but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation: 

If you cancel this contract, we will reimburse to you all payments received from you, except the cost of delivery. We will make the reimbursement without undue delay and not later than 14 days after the day we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 


If you wish to cancel your order, please fill this form and return it to

Paleta dos Sons,Lda

Praceta Soeiro Pereira Gomes, 76

4500-216 Espinho


Tel: +351 22 7313336



We* hereby give notice that I/we* cancel my/our* contract of sale of the following goods*/ for the supply of the following service*


Ordered on*/Received on*

Name of customer(s)

Address of customer(s)

Signature of customer(s) (only if this form is notified on paper)




* Please delete as appropriate.

Also available in: Portuguese (Portugal)